Expertise: Civic engagement platform for smarter city governance
Founded: 2015
Team: 6
HQ: Brussels
Management: Wietse Van Ransbeeck (CEO), Aline Muylaert (COO), Koen Gremmelprez (CTO)
Award: Shortlisted for the Smart City Award 2016 (Smart City Expo Barcelona)
CitizenLab helps smart cities around the world to take better informed decisions. We continuously and automatically crowdsource, moderate & analyse your citizen’s inputs. Our civic engagement software lets cities tap into the collective intelligence of the citizens and become more responsive to their citizens’ needs.
CitizenLab helps governments become more citizen-centric, through our user-friendly cloud software, insightful data analytics and focus on mobile.
We make citizen participation easy and fun!
The CitizenLab platform is available on computers, tablets and smart phones (Image: CitizenLab)
How it works:
- Customize: List the topics, projects and neighborhoods the city is working on.
- Crowdsource: Citizens submit ideas, vote and start discussions in an easy-to-use interface.
- Analyze: A dashboard gives you insights into the ideas and the participating citizens.
Benefits:
- Reach out to more citizens: Reach 2x as many people as with offline participation only
- Reach out to younger citizens: Reach out to people you usually don’t reach – 50% of the users are younger than 35
- Reach them faster with minimal efforts: Save a tremendous amount of time in collecting and processing ideas – the platform does it for you
1. Tap into the knowledge of your citizens:
Citizens are at the heart of every city. They know what could be improved in the city in order to build a better place to live in for everyone. Citizensourcing allows you to tap into their collective intelligence and collect their creative ideas.
2. Boost and reward civic engagement easily:
CitizenLab rewards citizens for their input. Every action a citizen undertakes online results in an increase of its engagement score. This engagement score leads to citizen badges, indicating the citizen’s status, and opportunities for your city to reward their valuable input with real-life benefits.
3. Gain quantitative insights on what your citizens think
CitizenLab offers you a dashboard that gives an overview of all the civic engagement in your city. Insightful analytics show you, among others, which kind of ideas are the most popular amongst the citizens and who are the most engaged citizens.
4. Create synergies by bringing city stakeholders together
Next to the city government there are many other parties eager to contribute to the city’s development. CitizenLab makes it possible to bring all of these city stakeholders together and to create sustainable development synergies.
Included elements:
- City website integration
- Local and multiple languages
- 1-day implementation
- Easy data export
- Map view
- White-labeled design
- Automated newsletters
- Moderation reports
- Unlimited projects & neighbourhoods
- Social media integration
Additional Modules:
1) Advanced Engagement
- Participatory budgeting
- Polling
- Targeted communication
2) Advanced Management
- Insights from data-analysis
- Moderation per project
- Advanced role system
3) Advanced Security
- Closed projects
- Citizen verification
- Multi-level permissions
Our service: CitizenLab – A ready-to-use, yet fully customisable city platform
Tailor-made:
Ideation happens in fully customisable categories depending on your city departments. Or follow up on your participation projects with our co-creation timeline.
Easy to moderate:
An easy-to-use admin panel gives you valuable analytical insights on civic engagement in your city. Other options, such as an automatic newsletter with the best ideas, increase citizens’ engagement.
Integrated:
CitizenLab is ready to integrate with all the systems and platforms you already use. Our API is available to connect.
Available in 20+ languages
Customize the platform to your preferred themes or participation projects:
Cities have opportunities that they can create together with their citizens. Crowdsource creative solutions from your citizens. Whether you need a new city logo or want their input for the next city festival, tap into their wisdom through CitizenLab.
Chose the categories you are interested in (Image: CitizenLab)
Consult the public opinion via questions or polls:
You want to know your citizens’ viewpoints on certain topics? Next to hearing their different stances on each others’ ideas, you can post a poll to consult their opinions in a quick and easy way.
Citizen’s opinions can easily be seen on smart phones everywhere at any time (Image: CitizenLab)
Moderate the platform thanks to automated reports:
CitizenLab works with automated summary reports and thus minimizes the moderation efforts for the city. These reports show the engagement on the platform, the most popular ideas and many more.
Get a quick weekly summary of what happened on the city platform (Image: CitizenLab)
Our CitizenLab Team (Image: CitizenLab)
Contact:
CitizenLab
Wetenschapsstraat 23
1000 Brussels, Belgium
Phone: +32 474 072-464
E-Mail: hello@citizenlab.co
Website: www.citizenlab.co
Social Media: Twitter, Facebook, LinkedIn, Google+
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